Policy

Store Policy, Terms and Conditions

All of my items are sold “as is,” final sale, and not returnable. Please be a responsible buyer: ask all questions, review pictures and be certain of your European shoe size before purchasing. Be aware of the brand, quality, sizing and comfort of the shoe you are purchasing, it is best to go to a store and try on the same or similar style. There are many online resources such as “The Purse Forum” where other shoe lovers can explain the fit and sizing for designer shoes. All items are in brand new condition unless stated. Since merchandise is purchased from a store, buyers must accept that the items may show minor signs from being handled by other customers (such as minor indents in soles of shoes, light surface scratches, packaging may have wear or tears, etc.) When using EnigmaLuxuryFashion.com the buyer is fully responsible to abide by all store policies, terms and conditions. If you do not accept these Terms and Conditions you must immediately stop usiing EnigmaLuxuryFashion.com along with all other EnigmaLuxuryFashion associated pages such as but not limited to Instagram, Facebook, and Twitter. When purchasing an item you agree that you’ve fully read and accept the Store Policy, Terms and Conditions.

Payment:

Payment is accepted via Paypal and is due at the time the invoice is sent. This payment option is safe and secure; card and bank information is not provided to the seller. If you cannot pay immediately please contact the seller as soon as possible. At this time payment plans are not accepted. No personal checks, Western Union or money orders will be accepted. The seller may request additional information such as government issued identification, billing and shipping address, first and last name, email, social media account usernames and phone number(s). Items may not be held or reserved. All buyers have the opportunity to purchase the item until full payment is made.

Shipping:

Items will not be shipped until payment is fully cleared and paid for. Most USA shipping is $15 for packages 3lbs or less. Packages larger than a standard shoebox, heavier than 3lbs or of high value require additional shipping costs. Please contact the seller for an accurate shipping quote before purchasing. International shipping varies by country and usually starts at around $55 USD. Please contact EnigmaLuxuryFashion with your country, city and postal code for an accurate quote.

Items are shipped to your confirmed Paypal address provided at checkout. Please make sure your Paypal address is correct. The seller is not responsible for items shipped to incorrect/invalid addresses or addresses provided outside of Paypal checkout.

On hand orders are shipped within 24 hours of payment, Monday-Friday unless stated. Once your item(s) ships a tracking number will be available in your Paypal account. Packages are shipped through USPS priority mail, UPS or Fedex standard delivery as well as One-day shipping service for an extra charge. Since the speed of shipment is the responsibility of the shipping service, the seller cannot ensure an exact date the package will arrive. High value items must be shipped via registered mail, which is an additional charge and varies by location of buyer, weight and value of the item. To prevent fraud and bank charge backs all items come with a tracking number, signature confirmation/proof of delivery and are fully insured. Items are photographed during the packaging/shipping process. Once the tracking number states the item is delivered, the seller is not responsible for the item. Refused shipments are subject to a 10% restocking fee, original and return shipping and fees/services the seller had to pay to obtain/ship the item will also be deducted from your refund.

International buyers:

International packages take 10-30+ days to receive. Buyers have the option of purchasing standard or express delivery, which varies in cost by location. The seller is not responsible for shipping time; sometimes items are held in customs for days before they are released. Packages are marked and insured for the full value on customs forms. By law, the seller cannot declare a lower value or mark items as a gift on the customs forms. Once the package arrives to your country, the customs office will request the duties and taxes based on the declared value on the package. The buyer is fully responsible for paying all additional charges for customs clearance. The seller cannot predict the amount that will be owed for duties and taxes; the customs office will be able to provide that information. If an international shipment is refused, the buyer is responsible for original and return shipping costs, along with any import fees, duties and taxes that are incurred on the package. This amount will be deducted from your refund along with a 10% restocking fee along with additional costs/fees the seller had to pay in order to obtain/ship the item.

Personal Shopping Orders:

Depending on the item, a deposit or full amount must be paid for before the order is placed. If the buyer cancels the order after seller receives the item there is a 10% fee on the full value of the item plus any additional fees the seller had to pay in order to obtain/ship the item (such as and not limited to transportation based on the current government rate, packaging and shipping supplies, etc.) If the personal shopping order was purchased by the seller as final sale from a store, the buyer is fully responsible to complete the full payment of the item, with no refunds.

Pre-Order items:

All pre-order items require a deposit or full payment. Depending on the item, it may take anywhere from a few days to a few months depending on availability. The seller can estimate an approximate time of arrival for waitlist items.

Change of Use:

www.EnigmaLuxuryFashion.com reserves the right to change the store policy and the website at any given time. The seller also reserves the right to refuse a purchase, refund a payment or block buyers without notice.

Privacy:

Buyers will automatically be added to the EnigmaLuxuryFashion subscription email list unless requested to not receive future subscription emails. If you wish to unsubscribe, there is an unsubscribe option at the bottom of my emails. Information such as billing and shipping address, shoe size, social media usernames, phone number, email account and other information provided to the seller may be stored for a period of time to help with your future shopping experience. If the seller receives consent to use your picture and or testimonial, the seller has the right to use the picture/testimonial/social media picture (which may include your social media username) on the website and social media pages.

Third Party:

Buyers’ email address will be provided to the third party email subscription service www.mailchimp.com and buyers abide to their terms and conditions. Buyers paying through Paypal.com accept all terms and conditions associated with Paypal. Links, suggested services, or referrals are not endorsements of such websites; the seller is not responsible for the content of such websites, services or referrals.

Copyright:

All information, content and photographs are property of EnigmaLuxuryFashion. Users agree to use the website for personal use only. Photographs and content cannot be duplicated, downloaded, sold, reproduced or stored without written consent of the copyright holder.

Disclaimers:

All items are sold in “as is” condition. In the event that multiple buyers are interested in purchasing an item, the item will be sold to the buyer who submits the full payment first. Items sold do not come with a warranty, satisfaction quality or compatibility. Seller assumes no responsibility after transfer of ownership has taken place. Product prices may change without notice and may vary depending on the site purchased and current promotions. Any advice provided by EnigmaLuxuryFashion or third parties should not be relied upon making or refraining any decision (such as style, advice, sizing, color, etc.) All screens and monitors are different, to ensure the correct color please ask for the color name or color-code and refer to the brand for exact color. Many of my items are also sold in my eBay store. In the rare case that your item sells on eBay while we are finalizing your order, eBay buyers receive priority over the item due to strict eBay policy.
Legal:

Reversed payments, bank charge backs and fraud are taken very seriously. Legal action will be taken and local authorities will be notified.

EnigmaLuxuryFashion is not affiliated with any of the brands that are sold. All merchandise is purchased legally and is 100% authentic.

If the payment is made under another name, the buyer assumes all responsibility that they have full permission from the cardholder to use the card as form of payment. Buyers under the age of 18 consent they have permission from their guardian to purchase an item from EnigmaLuxuryFashion.

The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, EnigmaLuxuryFashion.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

EnigmaLuxuryFashion.com makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else, which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of EnigmaLuxuryFashion.com for death or personal injury as a result of the negligence of EnigmaLuxuryFashion.com or that of its employees or agents.

You agree to indemnify and hold EnigmaLuxuryFashion.com and its employees harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against EnigmaLuxuryFashion.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be served and the remaining Terms and Conditions shall survive and remain in full force and effect, binding and enforceable.

These terms and conditions shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of USA courts.

If you have any questions please contact me via email.

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